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Silk'n Product FAQs

Silk'n FAQs on hair removal, anti-aging, microderm, acne and other devices

Silk'n Product FAQs

Hair Removal






Shipping FAQs     

Can I still order from this website if I live outside of Canada?

Only Canadian residents can order from If you are outside of Canada, please visit our US website at, or visit for a list of our retailers outside of Canada.


Will I be charged an additional fee even though I live in Canada?

No. Canadian orders are shipped from Ontario and are charged in Canadian dollars.


I never received my package, but my tracking number says it was delivered. How can I get my order?

First, check with anyone else that could have received the package. Often, someone like a neighbour or concierge will have accidentally received your order. If your package is indeed missing, please call us and we will investigate the situation. Our customer service representatives will advise you about our process for making sure our customers receive their orders.

Our Canadian office is open from Monday to Friday from 9am-6pm EST, and we’re always happy to help.


Call us toll-free at 1-877-367-4556

Live chat by clicking the LiveChat button on this page

Email us at


Contact us at:

Silk’n Products, 100 Leek Cres. Unit 15

Richmond Hill, Ontario

Canada L4B 3E6